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Call Centre Support Analyst

Call Centre Support Analyst

ID 
2017-1429
# of Openings 
1
Job Locations 
CA-Calgary
Min. Exp. (Yrs) 
5
Posted Date 
08/11/2017
Category 
Customer Service/Support

More information about this job

Overview

We are currently looking for a Call Centre Support Analyst. This position is focused on the delivery of Client Service Manager to our customers.

Qualifications

As an Analyst, attention to deal is critical to your success. The Analyst will be conscientious and thorough and will persist in resolving issues satisfactory for customers. The following skills will be needed to deliver the variety of work:

  • Minimum 5 years customer service experience is required
  • Phone/call centre experience will be considered a strong asset
  • Intermediate to advanced skills in Microsoft Office (especially excel and outlook).
  • Detail orientated and enjoys trouble shooting
  • Operationally focused
  • Enjoys repetitive work – daily tickets, monthly updates and set up of new clients
  • Works well in a structured environment with defined expectations and outcomes
  • Intermediate skills with Microsoft Office suite of products
  • Minimum 2 year post-secondary education
  • Preference will be given to those with Oil and Gas, GIS and/or locating experience

Characteristics:

  • Willing to learn new things and take on multiple tasks at once
  • Proficient in English with excellent communication skills (verbal and written)
  • Works well on a team and individually
  • Loves to provide exceptional customer service
  • Outgoing with a strong phone presence
  • Loves to work in a fast paced environment
  • Willing to work after business hours if needed
  • Keen attention to detail

Responsibilities

The Call Centre Support Analyst has daily responsibilities to screen tickets, calling contractors/homeowners and relaying information to our clients (field operators/foreman) and emailing ticket clearance packages. The Analyst assists the Client Service Manager in ensuring outstanding customer service, accurate data and a proactive approach to problem solving by being the main contact for the clients.