We are a small, cohesive team that enjoys providing high-quality service to our customers. There are different levels to the Technical Support Team, rising in technical complexity but, everyone works in a collaborative environment where we put our heads together to make sure we are providing the best service available.
Our customer base includes, but is not limited to: Users, Resellers, Service Contractors, SCADA techs, Oil & Gas Operators, Engineers, Electricians, management, and internal employees.
You will be delivering high-end phone or web technical support to our customer base.
Reporting to the Manager, NetFlow, the Technical Support Specialist, NetFlow will assist in end-user support and act as a bridge between customers and internal NetFlow teams.
We will provide you the Technical and Service Support Training on our processes, products, and tools. There is also an expectation for self-directed learning after the initial training, as well as, a desire to assist with our 24/7 On-Call Rotation.
NOTE: Applicant’s experience, education & skills may be verified or tested during the interview process.
WHAT WE OFFER
Critical Control Energy Services offers competitive compensation, numerous company benefits and excellent opportunities for advancement to staff with the commitment to succeed in our dynamic business environment. We are interested in candidates who have the desire to become experts in the field and who are willing to learn and advance their careers.
ABOUT OUR COMPANY:
Critical Control Energy Services provides cloud-based solutions and services to a wide range of upstream oil & gas clients across North America for the access to and management of their production and measurement data. Critical Control Energy Services is a wholly owned subsidiary of Critical Control Solution Corp., a publicly traded company on the Toronto Stock Exchange under the symbol CC.
We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.