Elevated HR

  • Receptionist / Office Coordinator

    ID 2018-1542
    Job Locations CA-Calgary
    # of Openings
    1
    Min. Exp. (Yrs)
    2
    Posted Date
    4 weeks ago(4 weeks ago)
    Category
    Customer Service/Support
  • Overview

    Calgary Chambers logo

    About the Calgary Chamber

    For more than 127 years, the Calgary Chamber has been the city’s main connector of people, ideas and stories. We’ve facilitated meetings, debates and gatherings with some of the brightest minds in Calgary to solve business problems, and advance the needs of business in a way that makes our city a better place to be successful.

     

    Throughout these efforts the Calgary Chamber has emerged as one of the most progressive and influential organizations in the country. And yet our goal has always remained the same – create connections that help solve business challenges and inspire businesses to do more here in Calgary.

     

    Position Overview

    People look to the Chamber to provide insight, information and experiences that can make their business more successful. Our membership growth is a reflection of the strong suite of marketing efforts and practices.  The Chamber offers a lot to its members – advocacy, policy, research, best practices, events, networking and more.  We need to ensure our existing and potential members know about all we do and see the value of our programming and activities, all the while bringing our brand to life and strengthening it with everything we do. 

     

    The Receptionist / Office Coordinator role is the first touch point for members, visitors and partners. With a strong customer service focus and willingness to serve, the Reception / Office Coordinator will take responsibility for initial satisfaction of all inquiries – in person, via telephone and/or electronic. The role supports the member services, finance and administration teams to ensure everyone is provided efficient, accurate and friendly assistance.

    Qualifications

    • Education: Post-secondary education in business, hospitality, tourism, or another relevant field preferred
    • Experience: 2-3 years of experience in an office administration role or customer service position in retail, hospitality, agency, wholesale or membership environment
    • Values aligned with those of the Chamber
    • Ability to manage and prioritize across multiple areas and issues
    • Ability to work independently and with minimal supervision
    • Demonstrated ability to work in a small team setting with limited resources
    • Proficient computer skills and experience with CRM tools
    • Detail-orientated and well-organized
    • Excellent writing and communication skills
    • Motivated, high level of energy and work ethic

    Responsibilities

    Membership support:

    • To assist in the creation and update of membership material (e.g. letters, new member welcome packs, membership collateral).
    • To assist in the production of mailings (merging, printing and fulfillment) and to ensure they are sent out in a timely manner.
    • To respond promptly to inquiries from prospective members, members, executive offices, the general public and other industry bodies by phone, email or in writing and following-up with an agreed timeframe.

    Event support:

    • To manage internal events (e.g. book venues, coordinate catering, ensure set-up for committee meetings, board meetings, internal meetings).
    • To coordinate central administrative support for groups as required.
    • Prepare daily signboards for internal events as required, manage boardroom bookings
    • Assist the member services team preparing and hosting in-house meetings and events.

    Office support:

    • Answer phones, greet members and guests and make them feel welcome.
    • Documentation certification.
    • Month end certification.
    • Process payments.
    • To liaise with suppliers and maintain supplies of organizational stationery as 2 coffee stations
    • To recommend ideas for improvement and highlight any problems.

    Admin support:

    • Maintain electronic and paper files, keeping them current and up-to-date
    • Maintain spreadsheets and pull reports for data analysis

    Chamber Values

    • All Calgary Chamber employees are expected to: 
    • Accept nothing but excellence every day;
    • Push themselves and each other to achieve higher levels and always improve;
    • Be supportive and collaborative;
    • Work together, as one big team, trying to make a difference and deliver value to our members;
    • Avoid the cycles of office gossip, and that kind of negative stuff, like the plague;
    • Be a true believer in the greatness of Calgary and have a passion for business success;
    • See themselves as having an ability to affect the success of the organization and act upon that realization;
    • Be an ambassador for the Chamber and Calgary, live the Chamber’s brand;
    • Always focus on solutions and act to get there;
    • Manage time effectively to ensure deadlines and budgets are met;
    • Work early or late as the occasion dictates to meet the needs of the team and/or members;
    • Be equally effective working independently or as part of a team;
    • Demonstrate professional demeanour and conduct in all interactions, both internal and external;
    • Exercise good judgement, maturity and diplomacy;
    • Love change, as you know the only way to achieve excellence is to continuously change and adapt; and most importantly,
    • Be willing to work hard, have fun and love coming to work each day to be part of something great.

    The Calgary Chamber Offers:

    • A non-profit environment, supporting big-profit ideas
    • A competitive compensation package that promotes goal achievement
    • Health and dental benefits, great time off (vacation, sick time, birthday day off, civil and bank stat holidays recognized) as well as RRSP matching

    To Apply:

    Please visit https://jobs-elevatedhr.icims.com/jobs/1542/receptionist---office-coordinator/job to apply online. We thank all applicants that apply, but only those deemed qualified by our hiring manager will be contacted. 

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