Elevated HR

  • Junior Product Support Specialist

    ID 2018-1575
    Job Locations CA-Vancouver | CA-Toronto | CA-Calgary
    # of Openings
    1
    Min. Exp. (Yrs)
    1
    Posted Date
    2 weeks ago(09/11/2018 16:06)
    Category
    Consulting
  • Overview

    You're passionate about creating amazing workplace experiences. People describe you as friendly, knowledgeable, and easy to talk to. So, we’d like to meet you!

     

    As our Junior Product Support Specialist, you will be supporting a large number of clients who use Habanero's Go Intranet Accelerator. You’re eager to learn all you can about Microsoft SharePoint and Office 365 (don’t worry if you don’t know it yet – we'll provide you with relevant training)!

     

    Habanero is looking to add this exciting full-time role to our already awesome team in Vancouver! As an organization, we are passionate about creating exceptional experiences for our clients and their employees, and we believe that the best solutions begin and end with people. This is where you come in.

    Qualifications

    You're right for this role if you...

     

    • Thrive on providing excellent client service, enjoy multi-tasking, and work well under pressure
    • Can juggle various priorities without getting overwhelmed
    • Have a friendly and easy-going nature
    • Are an excellent communicator who thrives in a team environment and is collaborative
    • Are self-motivated with an ability to self-manage
    • Enjoys learning new technologies in a fast-paced environment
    • Are passionate about helping other people
    • A graduate of a relevant university or college program

    Bonus points if you have…

    • 1 – 2 years of experience in providing customer support or quality assurance
    • Exposure to working in a support or service desk role
    • Exposure to testing and quality assurance techniques
    • Experience with SharePoint and/or Office 365
    • Familiarity with the type of work we do

    Responsibilities

    More specifically, you'll be…

     

    • An essential part of our Go product team, working with quality assurance specialists, developers, designers, and the product manager
    • Engaging with clients and responding to issues as they arise, providing the initial assessment of an issue, and either resolving the issue or directing the request to a relevant team member who will help
    • Maintaining a high level of product support desk quality through timely responses and detailed ticket tracking
    • Working with the team to support other activities as required (examples include: regression testing, documenting test cases and acceptance criteria, validating analytics metrics, managing and responding to online forum questions, and keeping the forum up to date)
    • Helping clients get the most from their investment in Habanero technology

     

    To Apply:

    Please apply online at https://jobs-elevatedhr.icims.com/jobs/1575/junior-product-support-specialist/job. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

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